A Survey on Patients Satisfaction from Reducing Payment in Patients Admitted to the Health Care Plan
Mona Omidi (Student MSc) 1, Mojtaba Hosseini (MD, PhD) 2*, Ali Maher (PhD) 3
1 Health Care Management, Department of Health Services Management,
College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran
2 Department of Health Services Management, College of Management and
Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran
3 Assistant Professor, School of Medical Education, Shahid Beheshti
University of Medical Sciences & Assistant Professor,Department of Health
Services Management North Tehran Branch, Islamic Azad University, Tehran, Iran
Introduction: The importance of considering patients’ satisfaction with the health system development plan has an effective role in management planning. The purpose of this study was to determine the satisfaction rate of hospitalized patients in Tehran’s public hospitals as a reduction in the rate of payment for patients in the health system reform plan.
Methods: This was a descriptive cross-sectional study conducted in the first half of 1394. The research community is the patients of the Tehran State hospital. A multi-stage sampling (500 patients) was performed. The data gathering tool was a researcher made questionnaire whose validity and reliability were confirmed. Data analysis was done by SPSS software version 22 using correlation, factor analysis, and Friedman test.
Results: Based on the findings of the research, it can be concluded that reducing the amount of hospitalized patients to make vitality, reducing illness due to the insignificant costs of treatment, and enhancing equity in health is a positive consequence of the program. As a result, the health system development plan plays an important role in patient satisfaction and has reduced the health concerns of people.
Keywords: Healthcare Reform Plan; Franchise; Patient Satisfaction; Public Hospitals
Please cite this article as follows:
Omidi M, Hosseini M, Maher A. A Survey on Patients Satisfaction from Reducing Payments in Patients Admitted to the Health Care Plan. Hakim Health Sys Res 2018; 20(4): 195- 201.
*Corresponding Author: Department of Health Services Management, Ground Floor, Faculty of Management, Tehran North Branch, Islamic Azad University, Hakimeh, Babaee Highway. Tel: +98-9123276975, E-mail: firstname.lastname@example.org